Donnerstag, November 23, 2006

PEBCAK

Manche Leute sollten sich statt eines Computers und MP3-Players vielleicht besser ein Radio kaufen.
Herr von Boedefeld hatte also unsere Software installiert, und während der Installationsroutine die Zuordnung von MP3-Dateien verändert. Das wollte er aber nicht, er wollte weiterhin sein altes Programm verwenden.
Okay, man ist ja Serviceorientiert, also kriegt Herr von Boedefeld eine genaue Anleitung.
War offensichtlich nicht ausführlich genug, denn:

Na fein, wir kennen das ja: If you make something idiot-proof, the nature develops better idiots.
Also das ganze nochmal haarklein beschrieben und mit Screenshots garniert.


Schauen wir uns das genau an. Beide Menüs sind klar zu erkennen, die Optionen gehighlighted, im komplizierteren Fenster alle wichtigen Bedienelemente farblich umrandet.

Was sollte da noch schiefgehen?

Eine Menge.


PEBCAK.

Problem Exists Between Chair And Keyboard.

Kommentare:

Matthias hat gesagt…

Ich würde in deinem Job am ersten Tag wahnsinnig werden. Respekt!

The Wolfmother Wallpaper hat gesagt…

*looool*

Da komm selbst ich nicht mit, und ich bringe schon manchmal Knaller-Fragen.

Aber: ich bin bei CCAs immer nett. Ehrlich. *ggg*

Anonym hat gesagt…

Du liest aber auch nicht genau, oder?
Er schreibt doch, er hat Probleme, den Schritt 1 NICHT umzusetzen.

Also teile ihm mit, daß du dich sehr freust, daß er mit der Nichtumsetzung Probleme hat und die Umsetzung daher wohl reibungslos vonstatten geht.

Salat

CC-Agent hat gesagt…

Ach, wenn ich nur dürfte wie ich manchmal wollte...

Leo hat gesagt…

*abwink

Normales Anwenderverhalten. Kennen wir auch nicht anders.

leakd hat gesagt…

Nur ein kleins clooghiz0rn:
PEBCAK heißt eigentlich Problem Exists Between Computer And Keyboard anstatt Problem Exists Between Chair And Keyboard. ;)

On-Topic: als ich die Screenshots gesehen habe, habe ich mir sowas schon gedacht ;)

CC-Agent hat gesagt…

Möööp, falsch.
Zwischen Computer und Tastatur kommt höchstens das Kabel, aber kein User. Abgesehen davon gibt es allerdings auch die Version "PEBKAC", wo allerdings wieder Stuhl und Tastatur gemeint sind.
Also, vorm cloogshyzern recherchieren ;)
http://www.google.de/search?q=pebkac&start=0&ie=utf-8&oe=utf-8&client=firefox&rls=org.mozilla:de:unofficial
http://www.google.de/search?hs=AnN&hl=de&client=firefox&rls=org.mozilla%3Ade%3Aunofficial&q=pebcak&btnG=Suche&meta=

*drunk.cca* hat gesagt…

Und ich darf den Kunden dann zurückrufen weil 4 Mails das problem nicht gelöst haben.
*hoil*

Anonym hat gesagt…

Die Bilder gehen bei mir nicht (403)

Dennis hat gesagt…

Boah, übel... Wenn ich's nicht besser wüsste, würde ich denken, da verarscht Dich jemand... :-D

Leo hat gesagt…

@dennis:
gestern hatte ich einen Kunden am Telefon, der sich nicht erklären konnte, was "Brenngeschwindigkeit" bedeutet. In unserem Handbuch wird das nicht erklärt.

Ich musste ihm mehrmals erklären, was das bedeutet. Danach musste ich ihm mehrmals erklären, dass die Dauer des Brennvorgangs nichts mit dem Alter der Dateien zu tun hat, die er brennen will.

Danach musste ich ihm klarmachen, dass es keine AudioCD mit 90min gibt (keine Standard-CD) und ihm erklären, dass sein Rohling keine Audio-CD ist, wie er sie im Laden kaufen kann.

Zu guter Letzt musste ich ihm erklären (mehrmals), dass 16x schneller als 12x ist.

Ich dachte nur "wo ist die versteckte Kamera"...

Leo hat gesagt…

@cc-agent:
ich hoffe, der Name ist von dir geändert worden im Blog ;)

CC-Agent hat gesagt…

Selbstverständlich sind alle Namen und persönlichen Daten geändert. Wieso?

Matthias hat gesagt…

Vielleicht dachte sich leo:

"Diese Familie von Boedefeld muss ja ziemlich strohdumm sein und viel zu viel Geld haben, wenn sie andauernd wegen aller möglichen Dinge den CCA nervt"

?

Leo hat gesagt…

@cc-agent:
ich dacht es wären die richtigen Namen, weil es eben nich dabei steht, dass es geänderte Namen sind.

Matthias hat gesagt…

Daran erkennt man die Gelegenheitsleser ;)

Jochen hat gesagt…

das hier auch immer so auf der Familie von Boedefeld rumgeritten wird :) *LOL*

lachgas hat gesagt…

meine ma hat auch als CCA gearbeitet, bei einer bank ... dort haben die leute dann angerufen und sich beschwert das man ihre unterschrift auf dem magnetstreifen(!!!) der bankkarte aber nicht sehen kann. Manche haben dann ganz stolz erzählt das sie es jetzt eingeritzt haben ....

Timi hat gesagt…

Der Herr wollte ja auch MP3s hören und keine RTF-Datei öffnen. Also 100% ist das ja nicht erklärt, meine Oma würd's vielleicht auch nicht hingbekommen.

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